Online Therapy

You will need a computer, tablet, or smartphone with camera access, a stable internet connection, and (if possible), a private and quiet location.

• If possible, identify a quiet, enclosed space to protect your privacy. Please avoid doing sessions while driving.
• Feel free to use headphones
• Turn off any notifications and minimize sounds that could be distracting during the session.

There are three ways that you can book an appointment – please choose whichever option is most convenient for you.

1. Call us directly at 416-232-2780. Please leave a voicemail if we do not answer. It is a confidential line and we will call you back within 24 hours.

2. Book online through our platform here

3. Email us at info@balancedmindandwellness.com. This email is confidential and your information is protected with us.

• Numerous studies have demonstrated that online counselling is just as effective as face-to-face counselling and sometimes even more effective!
• Many research studies actually show no difference in client outcomes or satisfaction between in-person and video delivered therapy.
• “Research suggests that patients report enhanced therapeutic alliance, increased self-disclosure, and decreased stigma with distance services when compared to face-to-face services.” (Mental Health Commission, 2014).

We protect your personal information, including Patient Data stored in our platform, by:

• Using industry standard security controls such an encryption and an SSL (Secured Sockets Layers) certificate to ensure information is transmitted over a secured connection between your browser and our web server.
• Using state-of-the-art data centres with appropriate security and compliance certifications, such SOC 2 and EU-US Privacy Shield that are HIPAA compliant.
• Having our personnel sign strict confidentiality agreements to ensure they understand the confidential nature of the data we process, and only accessing your account when you request assistance from us.
• Requiring password protection of your user account with a password set by you. We cannot access or identify your password. The only way to recover a password is for you to initiate a reset via the email address or mobile phone number you use for the Services.

While we employ industry standard measures to protect your information, no electronic communication can ever be completely secure. You sha

re responsibility for protection of your personal information by setting a strong password and by keeping your username and password confidential.

We will collect payment information from you prior to our first session, so that you do not need to worry about discussing this with your therapist during your appointment time. You may use a credit or e-transfer for payment. If you have any concerns, please let us know before our scheduled appointment.

Absolutely. Our services are covered by most health & workplace benefit plans. If you consider using your health insurance, please check your coverage carefully by asking which providers are included in mental health or paramedical services:

• Registered Psychotherapist
• Registered Psychologist
• Registered Social Worker
• Clinical Counsellor/ Clinical Therapist
• Marriage/ Family Therapist
• Naturopathic Doctor
• Naturopath

Feel free to reach out to us to troubleshoot, or alternatively, we can plan to do a phone appointment.